This is how you express a complaint to a friend.

THOMAS JEFFERSON LEADERSHIP

The Champagne you were so kind as to send me the last year proved to be very good …and I should have troubled you this year … but that a very good batch was fortunately offered me here, on reasonable terms, which I thought it best to secure & avoid the delay & risks of importation. the risk of breakage alone is very great, as of the 400. bottles recieved through you, though well packed 153. had burst or forced out the cork & the wine lost.

Source: Thomas Jefferson letter to Fulwar Skipwith, 11 July 1804

Patrick Lee’s Explanation

Wise leaders surround a complaint with compliments.
Skipwith was an American diplomat in France. The previous year, he had secured for Jefferson a very good supply of champagne. The President would have ordered more, but he had the opportunity to buy good champagne in America and took it. He avoided both the delay and destruction of imports. Of 400 bottles in Skipwith’s shipment, 153 (38%) were lost, either through broken bottles or premature bottling, when excess fermentation popped the corks.

Jefferson loved his wine! He complimented Skipwith on the quality of the champagne and the care taken in packing it. Even so, much of it was wasted. Buying locally allowed Jefferson to enjoy all the wine he paid for, and perhaps, send a message …


“After seeing you perform several years ago,
 I did not expect that you could improve much on your character. 
However, I have to say your program has gotten even better with age!
Missouri Department of Conservation
With 29 years of practice, Thomas Jefferson has gotten MUCH better with age!
Invite him to speak. Call 573-657-2739

Self-Educated American, ‘Thomas Jefferson Editor,’ Patrick Lee is a professional speaker, actor and writer. Since 1990, he has inspired, entertained and educated audiences from Maine to Hawaii with his authentic, first person leadership presentations as President Thomas Jefferson, Frontiersman Daniel Boone, and Lewis & Clark Co-Leader William Clark. He also appears as himself, The Hopeful Humorist™, with a program of motivational humor, patriotism and inspiration.

His business address is ThomasJeffersonLeadership.com.